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OFFICE MANAGER


Responsible for the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency.
Main Job Tasks and Responsibilities
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assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff
allocation of resources to enable task performance
coordinate office staff activities to ensure maximum efficiency
evaluate and manage staff performance
recruit and select office staff
organize orientation and training of new staff members
coach and discipline office staff
design and implement filing systems
ensure filing systems are maintained and current
establish procedures for record keeping
monitor record keeping
ensure security and confidentiality of data
design and implement office policies and procedures
ensure office policies and procedures are being adhered to
analyse and monitor internal processes
implement procedural and policy changes to improve operational efficiency
prepare operational reports and schedules to ensure efficiency
monitor and maintain office supplies inventory
review and approve office supply acquisitions
maintain a safe and secure working environment
handle customer inquiries and complaints
manage internal staff relations
Education and Experience
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a business degree or equivalent
a high school diploma with a number of years administrative and supervisory experience
knowledge of accounting, data and administrative management practices and procedures
knowledge of clerical practices and procedures
knowledge of human resources management practices and procedures
knowledge of business and management principles
computer skills and knowledge of office software packages
Key Competencies
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communication skills
problem analysis and assessment
judgment and problem solving
decision making
planning and organizing
work and time management
attention to detail and high level of accuracy
delegation of authority and responsibility
information gathering and monitoring
coaching skills
initiative
integrity
stress tolerance
adaptability
teamwork and collaboration
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